Refund and cancellation policy

How to cancel or change a booking

Send a written application to booking@hamrohtravell.uz (or info@hamrohtravell.uz). Please include:

• full name of the person who made the booking;
• travel dates and destination;
• what you want to change or cancel, and why;
• your phone number.

We confirm receipt of your application and reply in writing with the conditions that apply to your booking.

Refunds

Whether a refund is possible, and its amount, depends on:

• the cancellation and change conditions stated in your written booking confirmation or contract;
• the rules of airlines, hotels and other providers (many tickets and special rates are partly or fully non-refundable);
• how close to the travel date the request is made.

Approved refunds are paid using the same method as the original payment, unless agreed otherwise in writing.

Changes made by providers

If an airline, hotel or other provider changes or cancels a service, we will inform you and offer available alternatives or help you with a refund according to the provider's rules.

Visa refusal

A visa refusal does not automatically make all services refundable. Conditions depend on your booking and the providers' rules.

Contact

booking@hamrohtravell.uz · +998 97 435 87 48