Frequently asked questions
If you do not find your answer, contact us — we will be glad to help.
Booking
Is a website request a booking?
No. A request asks us to prepare a quotation. A booking is confirmed only in writing.
How long does a quotation take?
It depends on the trip. Simple requests are usually answered on the same or next working day; complex itineraries can take longer.
Can you plan a trip that is not on the website?
Yes. The destinations on the website are examples. Tell us where you want to go.
Payment
How do I pay?
Payment terms and official payment details of "HAMROH TRAVEL XIZMATI" LLC are stated in your written confirmation. Please pay only using those details.
Is the website price final?
We do not publish fixed prices. The final price is the one in your written confirmation.
Travel documents
Do I need a visa?
It depends on your citizenship and destination. We can tell you what is usually required, but always check the official embassy or government source. See our Travel Documents guide.
Do you guarantee visa approval?
No. Visa decisions are made only by the authorities of the destination country.
Changes and cancellation
How do I change or cancel a booking?
Send a written application to booking@hamrohtravell.uz with your name and booking details. We will reply with the conditions that apply.
Will I get a refund?
It depends on the conditions in your confirmation and on the rules of hotels and airlines. See the Refund and Cancellation Policy.
Support
How can I reach you during my trip?
Call +998 97 435 87 48 or write to support@hamrohtravell.uz.
How do I make a complaint?
Write to support@hamrohtravell.uz describing the issue. We review every complaint and reply in writing.
Ready to plan your next trip?
Tell us where and when you want to travel — we will reply with options and a quotation.
Plan Your Trip